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Easy to use and user friendly
What do you like best about the product?
It helps you by sorting the severity of the issue, provides timely update
What do you dislike about the product?
Nothing, I think Zendesk is already perfectly fit for a customer support
What problems is the product solving and how is that benefiting you?
I think there's no problem that Zendesk provides
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TeamZendesk
What do you like best about the product?
Zendesk is very easy to use and has many features.
What do you dislike about the product?
There was ntohing to complain about. I've been very content with using this app.
What problems is the product solving and how is that benefiting you?
I can communicate with our tech support if need be with no hassle
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Zendesk Review
What do you like best about the product?
It helps answer guest questions and problems all in one place. The ticket system makes it easy to tag guest issues for reporting and it's easy to direct tickets to the management team in the field from the corporate office. Plus, it connects with different communication channels like our webstite, social media channels, and chat so everything is in one place for the most part.
What do you dislike about the product?
It doesn't have a robust reporting option and it doesn't work well with instagram and tiktok private messages. Also, it could have more advanced analytics and insights that'll assist with letting the company know about any guest concerns.
What problems is the product solving and how is that benefiting you?
It assists with reaching out to customers and getting their replies in one system.
Zendesk support system is very poor
What do you like best about the product?
Product looks good. reports and features are up to mark
What do you dislike about the product?
They have not a support system to help the customer. Either we have to stuck with their partners or we have to everithing at own.
What problems is the product solving and how is that benefiting you?
Actually Zendesk could not solve any of my problem and there was not any benifit of applying time and affort in its implementation
Convenient and reliable
What do you like best about the product?
easy to use especially for chats. Very reliable
What do you dislike about the product?
Zendesk is very reliable and easy to use there's no bad reviews
What problems is the product solving and how is that benefiting you?
Be able to be in contact with customers.
Functional and best in field
What do you like best about the product?
functionality, support quality, customizability, integrations with everything
What do you dislike about the product?
lacking depth in integrations, long time for feature release
What problems is the product solving and how is that benefiting you?
One stop shop for all our customers needs in one place
Zendesk- Good ticketing system
What do you like best about the product?
It has various reports and dashboards which we can use with the help of Zendesk Explore option. It also has triggers and automations which help us automating various processed. It also supports some apps like time trakcing app which help in tracking the time of agents on various tickets. Also helps in creating support artciles and providing customer porttal to clients.
What do you dislike about the product?
Zendesk Support takes substantial time to respond. their TAT can be much better. And account manager assigned by them are not easy to reach.
What problems is the product solving and how is that benefiting you?
We have 1000+ clients and 100+ implementation specialists who work client change management requests. Zendesk provide a platform for our ticketing soultion and also gives transparency to clients by giving them access to Customer Portal via which they can check the statis of their support requests.
Zendesk
What do you like best about the product?
Zendesk support suite gives real time updates, along with its integration with different other softwares, it is easier to gather insights. Also, it helps to create buckets for team and grouping helps to bifurcate the data easily.
What do you dislike about the product?
Pricing can be improved as per the use cases, also workflow automation can be make easier.
What problems is the product solving and how is that benefiting you?
As we are into solving for the customers, it helps in generating real time support requests from users.
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