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Very good software
What do you like best about the product?
Zendesk makes it very easy to talk to customers and get feedback right away. It is very useful for our customer service and customer relations program.
What do you dislike about the product?
Sometimes I don't like the way it comes through in email as it can go straight to spam.
What problems is the product solving and how is that benefiting you?
Customer relations
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Zendesk is user friendly
What do you like best about the product?
Although support on the other side of zendesk may not know what they’re doing, the application itself is simple enough to figure out without any training.
What do you dislike about the product?
Having worked on the support side and on the requestor side of zendesk, there isn’t much that I dislike. Working on the support side, I suppose I would’ve liked a simpler way to organize tickets.
What problems is the product solving and how is that benefiting you?
In the position I’m in currently, we’re able to send suggestions and issues and have them resolved fairly quickly. And working as help desk, I was able to keep a running tab of all of my tickets with no issues.
Zendesk support review
What do you like best about the product?
Can be integrated with social media feed, such as Facebook and Twitter. Easy to use and train for new and existing employees
What do you dislike about the product?
A little pricey compared to other companies, but otherwise an excellent product.
What problems is the product solving and how is that benefiting you?
Our IT help desk can manage tickets and resolve them with Zendesk support. We immediately realized how simple it was to use and how user friendly it is.
Recommendations to others considering the product:
Any company that serves customers should definitely get Zendesk support. After using them, you will never need to go anywhere else.
Superior custer support tool
What do you like best about the product?
Zendesk is super easy to use and very customer-friendly!
What do you dislike about the product?
Some of the rules and triggers that can be set up often seem complicated
What problems is the product solving and how is that benefiting you?
We are supporting enterprise customers with Zendesk and the main benefit is being able to track and manage their SLAs.
flexible and easy to use
What do you like best about the product?
Ability to integrate with email amd APIs
What do you dislike about the product?
Formating text is hard sometimes but has gotten much better
What problems is the product solving and how is that benefiting you?
Quick solutions
Perfect for a small business
What do you like best about the product?
I love that the support platform isn't too cluttered or busy - it's small, simple design is perfect for our staff of just 11.
What do you dislike about the product?
We don't have a formalized tech team so we have to outsource - would be great if it was more affordable for small businesses.
What problems is the product solving and how is that benefiting you?
We can easily reach out to our outsourced tech group and they can dial in quickly
Easy live interaction with customers
What do you like best about the product?
I love the ability this brings you to interact with your customers live, and solve their needs fast, customers today dont want to pick up the phone they prefer to interact via chat or email.
What do you dislike about the product?
This still does not incorporate artificial intelligence to avoid having to have a person respond to messages, sometimes customers write and there is no agent available.
What problems is the product solving and how is that benefiting you?
This service allows us to respond fast to quotation request from customers, answer their questions live and give any info they need fast. helps us not lose any posible customers.
Recommendations to others considering the product:
Try the pay version has more features and the customization of the chat box makes it look great and more professional.
Wonderful Support
What do you like best about the product?
Zendesk is easy to use. Wonderful customer service
What do you dislike about the product?
Sometimes we encounter issues with tickets
What problems is the product solving and how is that benefiting you?
IT related issues. Setting up new email accounts, troubleshooting
Recommendations to others considering the product:
Go for it!
Clean platform with straight forward features
What do you like best about the product?
The chat desk is clean and easy to use. I like that you can see previous conversations with a visitor and what FAQs they visit while in the chat.
What do you dislike about the product?
With multiply agents online at once, I wish you could see the how many chats other agents were in at any given time.
What problems is the product solving and how is that benefiting you?
Have live chat available cuts down on phone calls and emails coming in during business hours.
Recommendations to others considering the product:
Take advantage of all of its features.
Zenefits Support
What do you like best about the product?
It's extremely intuitive to use and manage.
What do you dislike about the product?
I don't love the reporting piece of the product.
What problems is the product solving and how is that benefiting you?
It helps our Support Team get to tickets efficiently.
Recommendations to others considering the product:
Improve the reporting. While it's extremely easy to use, reporting on metrics from Support tickets is lacking.
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