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A good system to use but still needs a little work.
What do you like best about the product?
The ability to manage our different accounts from one central location.
What do you dislike about the product?
There still a few details that need to be ironed out as far as making it easier to manage.
What problems is the product solving and how is that benefiting you?
Answering all of our client concerns, issues, and questions.
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Easy to use from agent to customer.
What do you like best about the product?
Its super easy to use. You dont need to be tech savy to navigate through.
What do you dislike about the product?
There isnt much I really dont like about it. Its one of the best ways to do tickets.
What problems is the product solving and how is that benefiting you?
We handle complaints and any bug issues. People like to mark there issue as high priority even when its not.
Ease of use
What do you like best about the product?
Ease of use, good customer service. Updates about degraded softwares on social media, cool features related to ITSM.
What do you dislike about the product?
Frequent outages, apart from outagea no issues.
What problems is the product solving and how is that benefiting you?
Customer issue management
Easy day to day help for our customers
What do you like best about the product?
I really like the design and accessibility. I'm never lost and can deal with several customers at once.
What do you dislike about the product?
There is nothing really that i dislike. I had no problems with Zendesk since day one.
What problems is the product solving and how is that benefiting you?
Some clients prefer to chat instead of calling or emailing us. On the other hand a successful chat often leads to a telephone call and better relationship with client.
Zendesk for a tech startup
What do you like best about the product?
Great system to integrate with AirCall, keeps track of tickets and stats.
What do you dislike about the product?
The search function and organization processes can be improved.
What problems is the product solving and how is that benefiting you?
Keeping track of customer complaints, easy to pull up call history.
Recommendations to others considering the product:
Know that it isn't a great organization tool
Great software and easy to use
What do you like best about the product?
I love the ease of use with this product and all of my employees ease of use.
What do you dislike about the product?
I would like for there to be more features.
What problems is the product solving and how is that benefiting you?
Providing 24x7 customer support
Zendesk is a great crm
What do you like best about the product?
It is Easy to use and has a clean visual design. They are fast to release new features and enhancements. Their support team is quick to respond and always helpful.
What do you dislike about the product?
A lot of advanced functionality is driven off the use of their apis. No easy user export csv option. Communities has a lot of limitations.
What problems is the product solving and how is that benefiting you?
Customer engagement tool. Gives users the multichannel experience and knowledge content to be self sufficient.
Zendesk
What do you like best about the product?
As a help desk tool this is hard to beat.
Very easy to use and effective for our needs
Very easy to use and effective for our needs
What do you dislike about the product?
Nothing all I think it is a great product. It is easy to use and meets our needs in customer support for our companyB
What problems is the product solving and how is that benefiting you?
Basically customer support issues. Now things are much easier using this.
Things dont fall through the cracks so to speak and we keep on top of things
Things dont fall through the cracks so to speak and we keep on top of things
Good product
What do you like best about the product?
Easy to use, makes logging tickets and tracking easy
What do you dislike about the product?
Can be more intuitive, notifications can be better
What problems is the product solving and how is that benefiting you?
Information Technology Support which we call ITSON
Zendesk - Tremendous Tool for Great Support Teams
What do you like best about the product?
With Zendesk, you can set up business rules and triggers to automate most painful parts of support management. You have great visibility and reliability in Zendesk. Tagging is also an incredible way for us to monitor and report on salient customer issues.
What do you dislike about the product?
Zendesk's interface can be a bit wonky at times, and the metric creation process is a bit of a headache.
What problems is the product solving and how is that benefiting you?
Our support team couldn't function without Zendesk. We use Zendesk currently for email channels and our Knowledgebase. Our billing, HR, Office Management, and support teams all use the tools to streamline their day to day and keep track of requests.
Recommendations to others considering the product:
It's a smart move, if you have the volume to merit it. Zendesk is best when you have enough tickets to go around, and more than 2 agents. You can use the tool to automate ticket assignment and create groups, so it definitely helps you to scale and keep track of issues to pass onto your developers.
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