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The first and last ticket solution you will ever need!
What do you like best about the product?
How easy it is to use and how user friendly it is not only for end-users but for admins as well.
What do you dislike about the product?
They recently updated their platform and some things are a bit difficult to find.
What problems is the product solving and how is that benefiting you?
We use it in almost every aspect of our company. Since we are a family entertainment center we have multiple departments and Zendesk helps us keep all issues in one place.
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Simple customer service manager
What do you like best about the product?
Thanks to the Zendesk interface it's easy to organize and manage all the tickets and requests of your customer care. We love the possibility that Zendesk offers to assign specific tickets to specific members of the team in total automation. Also the reporting area is one of the best we ever encountered.
What do you dislike about the product?
For some reasons I think that the pals at Zendesk leave out of the door some basic functionalities that can help your work. For example would be great to have the ability to sign tickets age into reports.
What problems is the product solving and how is that benefiting you?
Since we begin to deal daily with customer care, Zendesk helps us to organize tickets and be fast in replies. Manage the customer service is easy and time saver.
Recommendations to others considering the product:
Depends on your needs, Zendesk Support can be the holy grail of your success or just another platform that consume your budget. I highly reccomend you to try its trial and see if it fits your needs.
Great E-mail support tool!
What do you like best about the product?
Zendesk support is simple and easy to use. The interface isn't cluttered and very easy to manage
What do you dislike about the product?
I don't like that there are downtimes sometimes but that doesn't happen often
What problems is the product solving and how is that benefiting you?
Customer/Tech support. It's a great way to provide fast and efficient support for customers and has increased customer satisfaction.
Best Help desk tool in the market
What do you like best about the product?
Easy to use and implement. Great User interface.
What do you dislike about the product?
Cost of implementing and maintainace can get expensive
What problems is the product solving and how is that benefiting you?
Help desk needs
Recommendations to others considering the product:
Highly recommended. Best in Business
Excellent Customer Support Platform
What do you like best about the product?
This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.
What do you dislike about the product?
Can get messy - for example, if you have too many views
What problems is the product solving and how is that benefiting you?
We are able to rapidly solve customer issues and determine what types of problems are trending.
Recommendations to others considering the product:
Great tool.
Zendesk is a simple easy to use tool for providing customer support
What do you like best about the product?
Zendesk is simple and easy to use. It is an efficient way to manage customer support.
What do you dislike about the product?
Zendesk is separate from other CRM tools. There is integration with Salesforce, but it's not the same as having all the data in one place.
What problems is the product solving and how is that benefiting you?
We previously used Zendesk for managing customer support interactions.
Recommendations to others considering the product:
Good simple tool for managing customer support.
Basic Support Platform
What do you like best about the product?
Ticketing History and tagging allows me to easily to see past responses and conversations with customers, which is helpful. I also like the integration with our Help center/Help Docs. If I am unsure on a topic, a quick search of keywords allows me to pick up on past tickets quickly and reuse responses.
What do you dislike about the product?
Integration with Jira is slow. The system itself is sometimes slow and seems to have bugs related to submitting tickets.
What problems is the product solving and how is that benefiting you?
Allows us to interact with customers and provide customer support through a ticketing system.
Simple and Effective
What do you like best about the product?
macros work very well and are powerful and quick
What do you dislike about the product?
I think the reports are awkward to setup
What problems is the product solving and how is that benefiting you?
IT Support
Supporting satisfactions
What do you like best about the product?
easy categories when sending support tickets to end users
What do you dislike about the product?
selecting whether the item has been solved or pending
What problems is the product solving and how is that benefiting you?
centralized reporting for end users to get questions answered
woo Zendesk!
What do you like best about the product?
I enjoy the ease of managing the cases as well as understanding what my colleagues have said.
What do you dislike about the product?
Took a bit of time to learn and get familiar with it
What problems is the product solving and how is that benefiting you?
making sure customers are happy
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