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not bad
What do you like best about the product?
it is accessible from cloud so even a smartphone could work
What do you dislike about the product?
Even though Zendesk is pretty user friendly it lacs macros
What problems is the product solving and how is that benefiting you?
Customer support without the need to support the ticketing system itself
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Sleek, user-friendly support system
What do you like best about the product?
It’s so user-friendly & easy to undo/redo
What do you dislike about the product?
Sometimes it’s hard to sort the tickets easily. It just takes time to figure out
What problems is the product solving and how is that benefiting you?
We are connecting with customers over Zendesk support
Better than the one I used before
What do you like best about the product?
I like that it’s all internet based and not client based like Heat
What do you dislike about the product?
should have the capability to interface with Jira
What problems is the product solving and how is that benefiting you?
I utilize it for change control
Recommendations to others considering the product:
It’s a decent software although I’ve heard sales force is better
Clunky, bad UI, freeware alternatives are better
What do you like best about the product?
We use Zendesk at our Baltimore location and it is not user friendly, and costs us over $200/mo. We use Spiceworks at our location in Seattle for free with better results.
What do you dislike about the product?
The way the ticketing system is set up. It’s not intuitive or very full featured.
What problems is the product solving and how is that benefiting you?
Organizing and tracking IT support tickets. It gives decent data.
Recommendations to others considering the product:
Use Spiceworks.
Gets the job done
What do you like best about the product?
Great way for different depts to communicate effectively to solve everyday problems.
What do you dislike about the product?
There are some glitches within right hand tabs sections when submitting tickets.
What problems is the product solving and how is that benefiting you?
Payroll, hours worked, activation questions. As previously stated, it’s a great way for different depts to effectively communicate formpapertrail purposes.
Useful Platform for Software Company
What do you like best about the product?
Ticket management is really user friendly. It is very customizeable.
What do you dislike about the product?
There are so many different options and features that somebody with mid-level admin access might find it hard to navigate.
What problems is the product solving and how is that benefiting you?
We are able to post supporting information about our platform that people can easily access. Tickets can be created through Zendesk that can integrate with other softwares.
Ok
What do you like best about the product?
It is effective once you learn how to use it.
What do you dislike about the product?
It was really confusing at first to learn
What problems is the product solving and how is that benefiting you?
Financial support and customer service
Zendesk Support
What do you like best about the product?
Easy to use customer service app and ticketing system
What do you dislike about the product?
Sometimes it takes time to load but once it loaded it is fine
What problems is the product solving and how is that benefiting you?
User support and remote support availability
Recommendations to others considering the product:
I really recommend Zendesk to make customer and remote assist easier for company
Efficient , user friendly Live Chat Software
What do you like best about the product?
Undoubtedly , one of the best live chat support software . It gives our company the ability to chat live with customers since we do not offer inbound/outbound calls for support.One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
What do you dislike about the product?
Zendesk/Zoopim is almost a complete Live chat software .There isn't a way to force the customer to answer certain questions prior to entering the chat. The chat transcripts sometimes take very long to show up in the chat history .
What problems is the product solving and how is that benefiting you?
Managed all of our customer support through one platform with Zendesk has made our support team very efficient.
Recommendations to others considering the product:
If you are having an E-commerce company or is a business solution that might get a lot of inquiries on a daily basis, this live chat feature could be helpful. Real-time visitor /client communication will increase your sucess rate,
the best one for support
What do you like best about the product?
the possibility to interact with users and also to chat/call them
What do you dislike about the product?
the support is really expansive if you uses many agent
What problems is the product solving and how is that benefiting you?
chat with customer and support email with information
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