Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
It's wonderful tool for supporting the customers via live chat and Email.
What do you like best about the product?
I really like the interface of chats and email that they have recently updated. Along with that the feature of member information that we can see on the right side and also on the left we can see whether the member is verified or not.
What do you dislike about the product?
Nothing to dislike but the interface can be more attractive.
What problems is the product solving and how is that benefiting you?
It's helping me solve the issues of sellers via live chat and email. I can solve both chat and email at the same time on the same tab after verifing the seller's details.
- Leave a Comment |
- Mark review as helpful
Awesome platform to interact with our customers!
What do you like best about the product?
It integrates wonderfully with Guru, atlas, and assemble, easy to use, macros and shorcuts run well and easy to support our customers.
What do you dislike about the product?
Sometimes there are connectivity issues and it shows offline.
What problems is the product solving and how is that benefiting you?
It helps us to interact with sellers and buyers for our organisation via chat, email, and call
It is a good way to communicate with customers promptly and effectively.
What do you like best about the product?
I am able to see all respond to an customer queries immediately and my customers can contact me directly without having to call
What do you dislike about the product?
Pop up notifications would be very helpful as I have to go into the app in order to see when I have received any communication from a customer
What problems is the product solving and how is that benefiting you?
Some customers prefer to communicate by text and do not want to call for every little issue so they are able to speak to me directly easily and I am able to respond immediately.
Support FAQs localization with Zendesk <> CrowdIn
What do you like best about the product?
The sync between Zendesk and CrowdIn is really handy and help us to publish our Support FAQs—a different website—timely and intuitively.
What do you dislike about the product?
We had issues with the sync in the beginning, but it was a matter of API sync with the dev that was solved. Sometimes adding new languages (locales) ended up in issues due language codes (like PT, PT-BR, for Portuguese), so it's something to consider. Another example: for the app, we use /nb for Norwegian and we had to sync /no with Zendesk because /nb wasn't working. But as our Support FAQ is another website, that's not an issue.
What problems is the product solving and how is that benefiting you?
Localization in multiple locales.
Industry Leading Customer Support
What do you like best about the product?
Zendesk is infinitely customizable. I love the plethora of fields, automations, sorting, and reporting options that are at your fingertips. It's exremely easy to set up and can integrate with your existing support email addresses. Zendesk's support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features.
What do you dislike about the product?
The only thing I wish that Zendesk had was an active dark mode just to ease my eyes a bit!
What problems is the product solving and how is that benefiting you?
Before Zendesk, tracking our support metrics was not clear, and we did not have the ability to drill down into agent performance to help coach where necessary. Zendesk makes it easy to compare volume and data over time, and even the standard dashboards contain extremely useful information. Without Zendesk, it would really be tough for us to track prior customer conversations. When we know how often someone has contacted us and through what channels, we can proactively anticipate what may be next and cater to their needs.
Great tool for support through chats and emails
What do you like best about the product?
It's a user-friendly tool that facilitates easy interaction with customers through chat and email. The suggested responses are also very helpful.
What do you dislike about the product?
The AI feature of Zendesk can generate more human-like responses.
What problems is the product solving and how is that benefiting you?
Zendesk allows me to communicate easily with customers and quickly identify their accounts and details. The AI feature and trackros are user-friendly and helpful for live channel interactions.
Zendesk is the tool where you can use it at ease. Great tool to use
What do you like best about the product?
It is really easy to use and troubleshooting is as easy as 123
What do you dislike about the product?
The sound it makes when taking chats as it is a bit loud lol
What problems is the product solving and how is that benefiting you?
Gaming
A great tool for client assistance
What do you like best about the product?
Zendesk is an excellent tool for client support, offering a user-friendly platform that is easy to master with regular use. Its appealing design not only attracts users but also enhances their experience. With a wide array of features, Zendesk stands out as a top choice for delivering exceptional customer support.
What do you dislike about the product?
The only thing I dislike about Zendesk Support Suite is the various useless tabs that are rarely used.
What problems is the product solving and how is that benefiting you?
For the past 2 years, I've been using Zendesk Support Suite for managing chats and emails, and it has significantly streamlined my workflow. The platform is user-friendly and enables me to address concerns efficiently, making my work much faster and more manageable.
Great Ticket Managing System
What do you like best about the product?
Ease of use, implamentation and integration with a great variety of possibilities
What do you dislike about the product?
The explore module takes a long time to migrate data from support
What problems is the product solving and how is that benefiting you?
It integrates our internal and external services softwares in order to better show the whole context of our clients
Zendesk is for real.
What do you like best about the product?
It has a lot of features that allows us to be more effcient with the service we off to our clients. In addition, it gives us a the flexibility to make changes in allignment to our whatever our focus is.
What do you dislike about the product?
All is good with Zendesk, never had anu issue with it for more than 4 years
What problems is the product solving and how is that benefiting you?
Zendesk is our main channel where in our client's request and inquiries are all routed to. Zendesk gives us an eyeview of the volume of the task in hand and at the same time sort request into categories ensuring it will be catered to on a timely manner
showing 51 - 60